Returns & Unopened Box Credit

1. Purpose of the Unopened Box Credit

Professional contractors and rehabbers regularly order 10% to 15% safety overage to prevent project delays from shortages or intricate room cuts. FixFlip's Unopened Box Credit program ensures that if your crew completes the installation with leftover, unopened cartons, you can return them for refund or loan draw credit.

2. Return Eligibility & Condition Guidelines

To qualify for a box credit:

• Timeframe: Return authorization requests must be submitted within 30 calendar days of initial jobsite delivery.
• Packaging Integrity: Returned cartons must be factory-sealed, completely undamaged, clean, and free of moisture, adhesive, chalk, or jobsite markings.
• Minimum Quantity: A minimum return quantity of 4 unopened cartons is required for freight return logistics. Individual loose planks or opened boxes cannot be accepted.
• Molding & Swatches: Custom molding pieces and free sample swatches ($15 shipping per package of up to 3) are non-returnable.

3. Restocking & Return Freight

All returned material is subject to a standard 15% restocking fee to cover warehouse inspection, pallet restacking, and inventory reconciliation. The customer or contractor is responsible for palletizing the returned boxes and covering return freight logistics, unless the return resulted from verified shipping error or manufacturing defect.

4. Credit Method: CSL Loan Draw vs Credit Card

Credits are remitted back to the original funding source:

• CSL Draw Advance Orders: The approved net credit is reported directly to Center Street Lending to reduce your loan advance balance or re-credit your construction escrow draw schedule.
• Credit Card Orders: The net credit is processed back to the original payment card via Stripe within 5 to 7 business days following warehouse physical inspection.

5. How to Initiate a Return

To request a Return Merchandise Authorization (RMA):
Email: support@fixflip.com with your order number, photo of the sealed cartons on pallet, and quantity.
Or call our Pro Desk at 949-979-7976.