Cancellation & Refund Policy

1. Order Cancellation Window (Pre-Dispatch)

Because commercial flooring orders are staged quickly from regional distribution centers, cancellations must be requested within 24 hours of order placement or prior to pallet freight dispatch (whichever comes first). Orders cancelled prior to warehouse freight staging receive a full 100% refund or complete cancellation of the CSL draw advance authorization with zero penalty.

2. Cancellations in Transit

Once pallets have been loaded onto commercial freight trucks and a bill of lading (BOL) has been assigned by the carrier, orders cannot be cancelled mid-transit. The shipment must proceed to delivery and then be processed under our Returns & Unopened Box Credit Policy, with return freight and restocking deductions applied.

3. Refund Processing Timelines

Approved refunds are handled based on the payment method selected at checkout:

• Credit / Debit Card: Refunds are initiated through Stripe immediately upon approval. Banking networks typically reflect the credit to your card account within 3 to 7 business days.
• Center Street Lending Draw Advances: Cancellation notices are transmitted immediately to Center Street Lending underwriting to release the draw reservation, ensuring no loan interest or draw processing fees accrue.

4. Sample Swatches & Special Orders

Orders for sample swatches are processed and dispatched on the same business day and shipping fees are non-refundable once handed over to the carrier.

5. Requesting a Cancellation

To cancel an order before freight release, please immediately contact our emergency dispatch line:
FixFlip Order Desk
Phone: 949-979-7976 • Email: support@fixflip.com